Common Questions, Simple Answers
FREQUENTLY ASKED QUESTIONS
Find quick answers to your questions about Reptopus services and more
General FAQ
Online reputation management (ORM) refers to any activity designed to repair, improve or enhance your online image. Managing your reputation may involve anything from removing negative content and suppressing search results to building online profiles, optimizing business listings, creating positive content, developing profiles and much more. ORM is one of the best ways individuals and businesses can monitor, protect and shape public perception on the internet.
For businesses, the right ORM strategy helps erase the online negativity that can do lasting damage to brand opinion and scare away customers. With so much of the buyer experience taking place on the internet, reputation management provides an essential tool for strengthening customer relationships, brand awareness and industry authority, fueling growth and bottom-line revenue.
Customer reviews have a direct impact on sales in several ways. Online reviews serve as a significant source of social proof, driving purchases and boosting visibility, making your brand more trustworthy and credible. In fact, a one-star improvement on platforms like Trustpilot/G2 can lead to a 20% to 35% increase in sales. Moreover, online reviews drive an average of 80% sales uplift, with benefits including increased conversion rates, order sizes, and repeat order rates. Furthermore, featuring customer reviews on a landing page can increase conversion rates by up to 470%, highlighting the importance of encouraging and showcasing customer feedback to potential customers.
As a business owner, you are the best person to write your own review text because you have a strong connection with your customers and you know your business inside out, so you can highlight its unique strengths and benefits. Writing the text yourself ensures it sounds genuine and authentic, like a real customer’s experience. Google, Trustpilot, G2 and other review platforms often delete reviews that are generated by AI tools like ChatGPT or plagiarized from other sources. Copying reviews from competitors can also raise red flags and using too many promotional words can come across as insincere. The tone and language of the review should match your target audience and customers. For example, if your business is in America, the review should be written in American English, not Asian or British English, to avoid raising suspicions. By writing your own review text, you can ensure it’s genuine, unique, and resonates with your audience.
Yes, our reviews are long-lasting and permanent. We ensure their durability by posting them organically, without relying on VPNs, proxies, or fake GPSs. Reptopus takes care to post reviews in a way that leaves no reason for Google to remove them. We’re confident in our approach, which is why we offer a 10-year sticking guarantee and a 1-year refill guarantee. This is an industry-leading promise that no other review provider can match. And, to alleviate any doubts, we allow clients to pay us after one month of the reviews sticking, demonstrating our commitment to delivering long-term results.
We never charge for reviews that get removed or filtered by review platforms. If any of our posted reviews get removed, we’ll repost it within the same budget, without asking clients for extra money. We only charge for reviews that stick. Reptopus offers a one-year refill guarantee. If a review posted by Reptopus gets flagged after 11 months, we’ll still refill it without charging a single extra penny. We’re so confident in the quality we deliver that no one can beat us when it comes to review reliability.
Reptopus is matchless when it comes to quality standards. Our reviews are designed to be lifetime sticking.To ensure client satisfaction, we offer a 10-year sticking guarantee for our posted reviews. Plus, we provide a 1-year refill guarantee. If any of our reviews get flagged within the first year, we’ll refill them within the same budget, without charging extra money from the client. Our guarantees demonstrate our unwavering confidence in the quality of our reviews
We can post reviews on almost all review sites, including:
– Google My Business (GMB)
– Trustpilot
– Glassdoor
– BBB (Better Business Bureau)
– G2
– Thumbtack
– TripAdvisor
– Amazon
– Capterra
And many other famous review platforms! Note that the review rates may vary across platforms, as some sites have stricter guidelines and make it more challenging for reviews to stick.
Absolutely! Reptopus is a safe choice for posting reviews. Our team works organically, ensuring that our methods are genuine and compliant with review platforms’ guidelines. We avoid using paid tools, fake accounts, VPNs, proxies, and other suspicious tactics that can harm your listing and lead to removal or suspension of your business page. Our approach prioritizes quality and authenticity, making us a trustworthy partner for your review needs.
Yes, Reptopus made it possible now. We can help remove fake 1-star reviews from your business listing. We report the fake reviews to the platform’s support team, carefully selecting the right options and preparing solid arguments to present to their content integrity teams, advocating for removal. Many business owners don’t know how to effectively report harmful reviews, but our expertise ensures we take the right steps. Along with that, we use hundreds of active Google accounts with diverse UK/USA-based IP addresses to report the fake reviews daily. This coordinated effort can trigger the algorithm to take action against the harmful reviews, increasing the chances of removal. Our dedication and consistent efforts make it possible to remove damaging fake reviews and protect your business reputation.
Google My Business Reviews FAQ
Google can’t filter the reviews posted by Reptopus team because we post them entirely organically, without relying on VPNs, proxies, fake GPS, or other location-spoofing techniques. We believe that these tools are not smarter than Google’s algorithms and would only raise suspicions. Instead, we post reviews from actual locations, using manually written text that reflects genuine customer experiences. Our reviews are unique, original, and written in a way that appears authentic, making it difficult for Google to detect and remove them. By avoiding plagiarized text and AI-generated content, we ensure that our reviews appear trustworthy and legitimate, allowing them to pass through Google’s filters.
You can indeed specify the location and names to be used in the reviews for your business. If your business is located in a particular region, all the reviewers will hail from that area. For instance, if your business operates in the UK, the reviews will feature English names. Similarly, if your business is situated in Asia, the reviewers will have Asian names. In case your clientele is global, the reviewers will be a mix from different countries. If you have specific names you prefer for the reviewers, we can accommodate that as well. We’ll ensure a diverse mix of reviews, some with profile pictures, some without, and some of them with 4 stars, creating a natural and balanced representation of customer feedback.Top of Form
The recommended daily amount of 5-star reviews for your business depends on your past review history. Our team will analyze your previous reviews and determine a natural pace for posting new reviews. If you previously received one review per month, we’ll start with 1-2 reviews per week and gradually increase the frequency. If you had 2-3 reviews per month, we’ll begin with a maximum of 4 reviews per week. We avoid posting a large number of reviews in a short time, as this may appear suspicious to the review platform’s algorithm and your audience. Our team will determine the best frequency for your business to ensure a natural and organic growth in reviews.
When it comes to GMB review text, it’s essential to follow some guidelines to ensure authenticity and compliance with Google’s standards. As a business owner, you know your business best, so it’s great if you can write the review text yourself. The text should be written manually, avoiding AI-generated content like ChatGPT, which Google may delete. The review should reflect a genuine customer experience, using original content that doesn’t copy from competitors’ reviews or use overly promotional language. Additionally, use the language and tone of your target audience/customers, avoiding any discrepancies that may appear fake or suspicious to Google. For instance, if your business is in America, use American English. Finally, consider adding a personal touch by mentioning names in some reviews, like ‘David at customer support was very kind and polite.’ By following these guidelines, you can create effective GMB review text that resonates with your audience and meets Google’s standards.
The best way to respond to a suspected fake 1-star review is to state that you have no record of the reviewer ever contacting your office or being a former or existing client and express your suspicion that the reviewer may be a competitor attempting to discredit your business. Politely request that the reviewer remove the review or face potential legal action.
Example response:
‘Dear Mark, we have no record of you ever contacting our office or being a client. We suspect that this review may be from a competitor attempting to harm our reputation. We request that you remove this review as it is not based on a genuine experience. If not, we will explore legal action. Thank you.’
By responding in this manner, you can effectively argue to Google that the review is not legitimate and request its removal.
Trustpilot Reviews FAQ
Improving a low TrustScore on Trustpilot requires a strategic approach. First, boost your online presence with non-drop and permanently sticking 5-star reviews from Reptopus. Next, respond to all reviews, both positive and negative, in a timely and professional manner. Address any negative reviews by resolving the customer’s issue and asking them to update their review. If the customer doesn’t update it, Reptopus will help you remove it. Increase visibility by sharing your Trustpilot profile on your website, social media, and email signature. Embed Trustpilot reviews on your website to showcase your reputation. Finally, regularly monitor your Trustpilot profile to ensure accuracy and up-to-date information. By following these steps, you’ll be able to improve your TrustScore and demonstrate your commitment to customer satisfaction and excellence.
Yes, Reptopus offers ‘Verified’ Trustpilot reviews. Our team ensures that the reviews are genuine and meet Trustpilot’s guidelines. We use a secure and compliant process to write and publish verified reviews. This way, you can showcase authentic feedback on your Trustpilot profile and build trust with potential customers.
No problem! Reptopus will provide you with the ‘Verified’ reviews with your desired names. If you need US/UK based ‘Verified’ reviews with English names, we’ll surely deliver exactly what you need. Our team specializes in providing high-quality, genuine reviews that meet your specific requirements, including geographic location and language preferences. Let us handle your review needs with ease and expertise!
Reptopus is the only safe source to get reviews posted for your businesses on Trustpilot. While others may offer review services, we cannot recommend them, as most review providers post reviews using techniques that Trustpilot easily detects and may suspend your listing. In contrast, Reptopus is responsible for our services and posts reviews organically, making us the only safe and secure reviews service. With us, you can trust that our reviews are genuine, compliant, and will help you build a positive online presence without risking your Trustpilot listing.
To report 1-star Trustpilot reviews correctly, start by carefully analyzing the review text to confirm it doesn’t contain harmful or illegal content, personal information, promotional or advertising material. If it does, report it to Trustpilot immediately. Next, respond to the review in a way that shows you don’t know the reviewer, as you need to prove they’re not a current or former customer. If Trustpilot decides to keep the 1-star review online despite your efforts, dispute their decision and provide a detailed explanation, presenting your arguments in an organized way to prove the reviewer is not your customer. If you’re unable to navigate this process yourself, consider hiring the Reptopus team to handle it for you. Throughout the process, remain professional and objective, focusing on providing evidence that the review is illegitimate or violates Trustpilot’s guidelines.
G2 Reviews FAQ
We can manage thousands of LinkedIn accounts with your desired backgrounds for posting reviews on G2. Our team utilizes old, active LinkedIn accounts that are used daily to do activity on LinkedIn. We understand the importance of authenticity and transparency. If you want to approve the LinkedIn accounts before we post reviews, our team will send you a list of accounts for approval before proceeding. We ensure that our accounts meet your requirements and are compliant with G2’s guidelines. Our expertise in account management ensures seamless and efficient review posting on G2.
Yes, our reviews strictly follow G2’s guidelines and terms. We ensure that our reviews meet all of G2’s requirements for approval, leaving no reason for them to be disapproved. Our team is well-versed in G2’s policies and guidelines, and we take great care in crafting and posting reviews that comply with their standards. We guarantee that our reviews will be approved and remain on the platform, providing long-term benefits for your business
G2 reviews are slightly more costly than other platforms because they are challenging to publish. G2 reviews are posted with active LinkedIn accounts having more than 300 connections and followers. G2 has a rigorous review process, and not all reviews are guaranteed to be published. On average, only 5-7 reviews out of 10 posted will be approved. However, Reptopus offers G2 reviews at a competitive price point, backed by a 10-year sticking guarantee – a market exclusive. We encourage you to research and compare prices before making a purchase. We’re confident that our rates are reasonable and offer the best value in the market.
We stand behind our commitment to quality and customer satisfaction. If you’re not satisfied with the reviews we post, we’ll refund your payment in full. We’ll also delete the reviews we posted on your behalf. Our goal is to build a long-term relationship with you, and we’re willing to part ways professionally and politely if our work doesn’t meet your expectations. At Reptopus, we strive to be the most trustworthy brand in Online Reputation Management, and we’re confident that our work will meet your needs. However, if we fail to deliver, we’ll make it right with a full refund and a professional resolution.
We value your input and approval throughout the process. If you’d like us to write the review text, our team will craft well-researched content and send it to you for approval before posting. We won’t post anything until you’re satisfied with the text. If you’d like to write the review text yourself, we’ll provide you with important instructions to ensure it meets G2’s guidelines. If you reject our written text, we’ll rewrite it until it meets your standards. Your satisfaction is our top priority, and we won’t proceed without your explicit approval.
Capterra Reviews FAQ
Maintaining a 5-star rating on Capterra is crucial for any business. This exceptional rating boosts visibility and credibility, making your business more attractive to potential customers. It also provides a competitive edge in the market, setting you apart from rivals. Moreover, a 5-star rating increases conversion rates, as high ratings build trust and confidence. It also enhances customer satisfaction and retention, fostering long-term relationships. Additionally, a 5-star rating offers a valuable feedback loop for improvement, helping you refine your services. On the other hand, dropping ratings can lead to decreased sales and reputation damage. Therefore, maintaining a 5-star rating on Capterra is essential for establishing your brand’s authority, driving growth, and ensuring long-term success.
To repair a damaged Capterra reputation, we recommend a strategic approach. First, we’ll work to remove harmful 1-star reviews and replace them with genuine 5-star reviews that showcase your business’s excellence. This will push the negative reviews down, making them less visible to potential customers. By flooding your Capterra profile with positive reviews, we can boost your overall rating to 5 stars. Our team will respond to both positive and negative reviews professionally, demonstrating your commitment to customer satisfaction and feedback. This comprehensive approach will help restore your Capterra reputation, attracting new customers and driving business growth.
At Reptopus, we prioritize authenticity in the reviews we post. We take great care to ensure that our reviews are posted in a way that is completely legitimate and compliant with Capterra’s guidelines. We’re meticulous in our approach, leaving no reason for Capterra to remove the reviews. Our confidence in our methods is reflected in our industry-leading guarantees: a 10-year sticking guarantee and a 1-year refill guarantee. This means that our reviews will remain on your Capterra profile for at least 10 years, and if any reviews are removed within the first year, we’ll refill them for free. Our commitment to authenticity and longevity sets us apart from other review providers, and we’re proud to offer a service that our clients can trust.
The time it takes for a Capterra review to go live can vary, but typically it ranges from a few days to a couple of weeks. After we post a review, the Capterra team reviews it to ensure its authenticity and compliance with their guidelines. Only then is the review made live on your profile. At Reptopus, we prioritize quality and authenticity, and our team will carefully calculate the time required to post your reviews. We’ll provide you with a deadline based on the number of reviews you want to post on your business, ensuring a natural and organic posting process that complies with Capterra’s terms.
BBB Reviews FAQ
BBB reviews play a vital role in enhancing the trust and credibility of a business, directly impacting sales in several ways. These reviews serve as a significant source of social proof, driving purchases and boosting visibility, making your brand more trustworthy and credible. In fact, a one-star improvement on platforms like BBB can lead to a 25% to 35% increase in sales. Moreover, online reviews drive an average of 80% sales uplift, with benefits including increased conversion rates, order sizes, and repeat order rates. By showcasing positive reviews from satisfied customers, businesses can demonstrate their commitment to quality and customer satisfaction, leading to increased customer trust and loyalty. As a result, BBB reviews are a powerful tool for businesses to build credibility, establish trust, and ultimately drive growth and revenue.
There could be a few reasons why 5-star reviews aren’t sticking on your BBB business page. One possible reason is that your listing may have raised suspicions with BBB, potentially due to fake review techniques being used. If BBB detects suspicious activity, they may remove reviews from your business to maintain the integrity of their platform. In this case, it’s essential to pause review posting temporarily and consult with a Local SEO expert or Online Reputation Management (ORM) expert immediately to resolve the issue. They can help you identify the problem, adjust your review strategy, and ensure that your reviews comply with BBB’s guidelines, getting your 5-star reviews to stick and enhancing your online reputation.
When responding to a 5-star review on BBB, it’s important to be professional and courteous. Start by greeting the customer and expressing your gratitude for their positive feedback. Acknowledge the 5-star rating and let them know how much it means to your business. If the review mentions a specific product or service, be sure to acknowledge it in your response. Reiterate the positive aspects of the review and close with a professional sign-off.
Here’s an example:
“Dear Mark, thank you for sharing your exceptional experience with our team! We’re thrilled to see that you’ve given us a 5-star rating, which means the world to us. Your positive feedback is a testament to our commitment to providing top-notch services. We’re delighted to hear that our Local SEO Services exceeded your expectations. Thank you for your kind words about our Local SEO. We’re honored to have customers like you and look forward to serving you in the future.
Best regards, Laura.”
Absolutely not! You cannot generate review text using ChatGPT or any AI tool, not just for BBB reviews but for any platform reviews. AI-generated content is often detected and removed by content moderation teams as it violates their policies. Reviews should be written manually to ensure they appear genuine and reflect the authentic experience of a real customer
Yes, there is a money-back guarantee. Reptopus offers a 100% satisfaction guarantee, ensuring that clients receive the desired results. If any posted reviews are removed, they will be reposted within the same budget at no extra cost. The company only charges for reviews that remain posted, and a full refund is provided if the client is unhappy with the service. Customer satisfaction is the top priority, and a refund is guaranteed if the work doesn’t meet expectations
Facebook Reviews FAQ
Facebook reviews are very important if your business has a Facebook page. Customer recommendations on Facebook increase trust and credibility, attracting more followers and views. Positive reviews can lead to increased sales, as they publicly showcase customer satisfaction and experiences with your business. In essence, Facebook reviews serve as public testimonials, influencing potential customers’ decisions and shaping your business’s online reputation.
Yes, you will receive reviews from active Facebook accounts. The reviews will come from accounts that are actively being used in the area where your business is located, ensuring they appear authentic and relevant to your target audience. Additionally, the names of the reviewers will sound similar to those of people from your business region, further enhancing the credibility and local relevance of the reviews.
Before we proceed with any agreement, we’d be happy to provide samples of our previous work. We have an extensive portfolio showcasing our successful review posting services for various clients across multiple platforms, including Facebook. We’ve posted hundreds of reviews on Facebook alone and have a proven track record on other platforms as well. We’d be delighted to share these samples with you, demonstrating our expertise and quality of work.
Reptopus can manage an unlimited number of Facebook accounts for your business page. Whether you need hundreds or thousands of active accounts to post reviews, we’ve got you covered. Our team can accommodate any number of accounts you require. Simply let us know how many reviews you need, and we’ll handle the rest, ensuring a seamless and efficient process.
Yes, the reviews will be from your desired location. If you specify a particular location, we’ll ensure the reviews come from accounts in that area. If you don’t specify a location, we’ll default to posting reviews from accounts actively used in the area where your business is located, helping you promote your brand to local customers and increase sales. Additionally, if you have a global customer base, we can arrange reviews from accounts in different countries or specific countries of your choice, catering to your global marketing needs.
Client Testimonials
Dominic Romero
I would give them more than 5 stars if I could! I recently started a business was struggling for sales. Their reviews have kickstarted my sales. Kudos to REPTOPUS whole team!
Joseph Beene
Got 20 reviews for my G2 listing. Very competent staff and great service.
Edward Plunkett
Reptopus saved my business from destruction! They pushed down negative reviews and restored my reputation. Expert, effective, and lifesaving – thank you!
Nicole Wallace
Reptopus has been a game-changer for my business! Their review posting service has not only met but exceeded my expectations. The high-quality reviews they provided have doubled my sales goals for the month, and I couldn’t be happier. Their expertise, professionalism, and commitment to delivering exceptional results have earned them a permanent spot in my marketing arsenal. If you’re looking to boost your online presence and drive sales, look no further than Reptopus. 5 stars and a big thumbs up from me!
In Depth
Reputation Challenges Solved
Explore how we tackle real-world reputation challenges, turning obstacles into opportunities for growth.
Competition turned ugly!
A competitor tried to harm one of our clients by posting fake bad reviews on their GMB listing. Luckily, we stepped in, removed the negative ones, and added positive ratings to boost their business back up!
Misunderstandings impact on sales!
Our client had a disgruntled former customer who left a negative review on Trustpilot due to a misunderstanding. We stepped in and assisted in restoring their reputation.
A major accident!
Our client's BBB listing was unexpectedly deleted, causing a drop in sales. We stepped in to recreate their listing, ensuring it resembled the original to mitigate the impact.
It's just the start!
A new business on Capterra was having trouble getting reviews because it was just starting out and needed a boost to increase sales. Reptopus stepped in and helped them gather their first 20 reviews.
Want Trustpilot reviews for your business? Let’s get started here.
